Technical Support |
TVC Communications has the technical expertise to support you in all phases of your applications.
Looking for help with a new or existing product?
Call Ron Mountain, his 25 years of network operations experience will help keep your network state of the art and satisfy the demands of your customers.
He’s available during normal business hours Eastern Standard Time.
800 Airport Road
Annville, PA 17003
717.838.3790 x 6440
717.838.3378 fax
rmountain@tvcinc.com
Additional technical support services include: |
PRODUCT TRAINING |
| TVC Sales and Product Management personnel are available for product training at customer or project site locations.
In addition, TVC conducts WebEx/remote training on many of our products. |
SYSTEM DESIGN & INTEGRATION |
| For headend and field applications, TVC can work with customers to determine the most appropriate equipment and connectivity products needed for various projects.
In addition, TVC can provide on-site system integration and installation support for many applications including VoIP, VOD and Digital Transport. |
RETROFITTING |
| Some customers find that their unique system requirements are not met by “off-the-shelf” versions of certain products.
TVC has the ability to customize certain products to meet the specific needs of its customer. |
CUSTOM KITTING |
| TVC works with many customers to package tools, self-installation kits for cable modems, VoIP, and HDTV related products for field technicians or construction crews.
Kits can be made up of any products that TVC provides. |
AUTO CAD ENGINEERING |
| For Outside Plant and Underbridge applications, TVC has AutoCad design capability. Our engineers will work with customers to create specific mechanical or topographic oriented designs to facilitate project, application, product planning and Bill of Materials. |
FREIGHT, PACKAGING & LOGISTICAL SUPPORT |
| Our business relies on getting products to our customers in a timely, efficiently packaged and cost effective manner.
TVC Freight Services continually evaluates the best methods and carriers to bring our product to our customers.
In addition, customers can request packages, boxes, pallets, and truckloads to be packed, sorted and shipped to destinations in a precise manner that meets specific customer needs, including environmentally friendly solutions.
Please contact your local TVC representative at 888.644.6075 for more information. |
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